We support you at any time

Frequently Asked Questions

We’ve listed the most common merchant questions. If you don’t find the answer you’re looking for,
please reach out to us via the email address below:

In this case, we recommend you to contact your colleagues with “Admin roles”. They are able to reset the password for you.

The information is available in Backoffice. The way you will be able to access it is by following these simple steps:

  1. Check the “Balances” tab in Back Office
  2. Search for the closing monthly figures, filtering by date
  3. Once you have done this, you can review the closing balances for the months you want

In this case, we recommend you to check the following while downloading the reports:

  1. Use the “settlement” dates (not “creation” dates).
  2. For withdrawals, include type Fee, merchant withdrawals, and withdrawals.
  • The transactions above 100 000 EUR can’t be sent in SEPA instant
  • Our finance team normally processes and sends these merchant withdrawals before lunch every day, so that the funds reach the receiver’s bank on the same or the next day.
  • These transactions need to be approved by our Finance team and as such, if done over the weekend, they would take until the next working date to be processed.

To do a merchant deposit (top up), click the Deposit button on the Dashboard. In the “Create deposit” tab, select the receiving bank account and fill in the amount you want to deposit. Click Create deposit. This will create a transaction message/reference which will then have to be added to the message/reference field in your bank when transferring the funds. To ensure that the deposit settles instantly, please add only the transaction reference and no other information to the message/reference field in your bank.

In the “Internal deposit” tab you can create transfers either within the same brand but between different countries, or to different brands. Choose the country and/or merchant brand you want to do an internal transaction to in the drop-down lists. Choose the amount you want to transfer and click Create internal transaction.

  • The exposure limit regulates the aggregated sum of deposited funds Brite will credit instantly per end user and specific bank. If a deposit made by a user has been completed but not yet settled, the user will only be credited for deposits with a total sum lower than the exposure limit for each bank. You can find more info about transaction states and exposure limits in the Backoffice manual.
  • When the transaction is in state Credit it means that it was processed without errors, is within the exposure limits, and can therefore be credited by the merchant.

This happens due to this:


  • The customer rejected the exposure limit with the bank. Once all deposits in state “credit” that this user has settled, he/she would be able to deposit again without any problems.
  • When the user gets the message to accept the exposure limit, he/she just needs to click on the “yes ” button to confirm/accept the exposure limits. In this way, the transaction will continue as usual.

It’s possible to increase the exposure limits for an end-user. Add a customer to the list and then add VIP exposure limit for the bank (the bank from this end-user). In Back office, you can click Settings -> VIP customers. You can read more about it in the Backoffice manual.

Unfortunately, we do not contemplate rewards relating to the number of transactions a customer performs.