Here to help

Password Reset Instructions

If you are unable to log into the back office and need to reset your password, please note the following:

• Contact an Administrator: We recommend reaching out to a colleague who has an “Admin role”.
• Request a Reset: Colleagues with Admin roles have the necessary permissions to reset your password.
• 2FA Troubleshooting: If your login issue is specifically related to 2-step verification (2FA), your Merchant Admin can also reset your 2FA, allowing you to complete the setup process again.

If you are encountering an “Invalid Code” error with Google Authenticator version 5.0.2 (or below), it is almost always due to a time-synchronisation issue between your device and standard network time. Because TOTP (Time-based One-Time Password) security codes refresh every 30 seconds, even a 2- or 3-second clock drift on your phone will cause the server to reject the codes.

• Step-by-Step Fixes:
  
  
  • Fix A – Use In-App Time Correction (Android v5.0.2-specific): Open Google Authenticator, tap the three-dot menu icon (top-right), then select Settings. Tap Time correction for codes, then Sync now. Try entering a fresh code once confirmed.
  • Fix B – Force Automatic Phone System Time: Make sure your phone’s OS is obtaining the time from your network. For Android, go to Settings → System → Date & Time → toggle Set time automatically to ON (toggle it off and on again to force a refresh). For iOS, go to Settings → General → Date & Time → toggle Set Automatically to ON.
  • Fix C – Update Google Authenticator: If sync attempts fail, open your app store, search for Google Authenticator, and update it. Newer versions handle time syncing natively and offer cloud backup.
    
    
• Quick Operational Checklist:
  
  
  • Wait for a fresh cycle: Always wait for the timer wheel to reset to 0 before entering the new code.
  • Verify account matching: Double-check that you aren’t selecting a code for a different account or service with a similar name.

The information is available in Backoffice. The way you will be able to access it is by following these simple steps:

1. Check the “Balances” tab in Back Office
2. Search for the closing monthly figures, filtering by date
3. Once you have done this, you can review the closing balances for the months you want

In this case, we recommend you to check the following while downloading the reports:

1. Use the “settlement” dates (not “creation” dates).
2. For withdrawals, include type Fee, merchant withdrawals, and withdrawals.

• The transactions above 100 000 EUR can’t be sent in SEPA instant

• Our finance team normally processes and sends these merchant withdrawals before lunch every day, so that the funds reach the receiver’s bank on the same or the next day.
• These transactions need to be approved by our Finance team and as such, if done over the weekend, they would take until the next working date to be processed.

1. Click the Deposit button located on your Dashboard.
2. Select the country and choose the receiving bank account.
3. Enter the exact amount you want to deposit, then click Create Deposit.
4. The system will generate a transaction message or reference for you.
5. When executing the transfer from your bank, you must add this generated message/reference to your bank’s message/reference field.

Note on Instant Settlement: To ensure your deposit settles instantly, please add only the transaction reference, not any other information, to the message/reference field in your bank.

Note: This feature is only available for approved Merchant Groups with multiple MIDs (Merchant IDs). It allows you to create transfers within the same group, from a specific Country or Currency to different MIDs within that Group.

To perform an internal transaction, follow these steps:

1. Navigate to the “Internal Transfer” tab and click on the “Internal Transfer” button.
2. Choose the origin country for the transaction by using the “Select from Country” option.
3. Choose the destination MID to which the transaction is directed by using the “Select recipient merchant” option.
4. Choose the destination country by using the “Select to Country” option.
5. Finally, specify the transaction amount.

The exposure limit regulates the aggregated sum of deposited funds that Brite will credit instantly per end-user and specific bank. These limits are strictly managed by Brite. If you wish to make any changes to your limits, please consult Merchant support.

How does it work per transaction?

• If a deposit made by a user has been completed but not yet settled, the user will only be credited for deposits with a total sum lower than the exposure limit for each bank.
• An end-user is allowed to make several deposits using multiple banks; however, they can only do this until the total amount of the credited deposit per bank reaches the exposure limit.
• If an end-user’s deposit exceeds this exposure limit, the end-user will receive a message notifying them that the amount might be settled the next day.

What does the “Credit” status mean?

• When a transaction is in the “Credit” state, it signifies that it was processed without errors, falls within the designated exposure limits, and can therefore be safely credited by the merchant.

This happens due to this:

• The customer rejected the exposure limit with the bank. Once all deposits in state “credit” that this user has settled, he/she would be able to deposit again without any problems.

• When the user gets the message to accept the exposure limit, he/she just needs to click on the “yes ” button to confirm/accept the exposure limits. In this way, the transaction will continue as usual.

It’s possible to increase the exposure limits for an end-user. Add a customer to the list and then add VIP exposure limit for the bank (the bank from this end-user). In Back office, you can click Settings -> VIP customers. You can read more about it in the Backoffice manual.

Unfortunately, we do not contemplate rewards relating to the number of transactions a customer performs.